Upbra^® Return Center

RETURNS

Return Policy

Return Requirements

Return Instructions



EXCHANGES

Exchange Size Helper

Exchange Instructions



FAQs

Return Form

Return Address

Return Postage

Refund Time Frame

Exchange Time Frame


 

Making a Return or Exchange? It's simple. 
We're sorry your order did not work out, so lets us make things right! First, read through our Returns Policy, then follow the Return Instructions with images on how to send it back.

Our Return Policy
The following policy applies to domestic and international orders:

We're confident that your Upbra® bra will fit great and make you feel amazing, or we'll make it right. If the size you receive does not work out for you, we are always here to help; included in all domestic orders is a prepaid return label for your return until you get the right size. Make sure the center cleavage control straps are unhooked and bra/swim straps are included for all returns or you will be charged for a restocking fee for damage, missing parts, or signs of wear. For refunds, it will be issued back to the original credit card. Initial shipping charges are non-refundable. Please allow 3 business days for us to process and ship out exchange(s), and 10 business days for a refund to process through from the date in which it is received. Items marked as Seconds/Slightly Imperfect Upbra® bras are not eligible for a refund.

Return requirements:
To avoid a 25% restocking fee, please make sure returns are:

• Unworn (only tried on for size)
• Not stained
• Not washed
• Unhooked. (i.e. the cleavage control straps should not be hooked in at all.)
• No animal or pet hair
• No markings
• No fabric snags
• Returned with the original bra straps
• Returned in the original packaging

Items Not Eligible for Refund:

• Items marked as Second/Slightly Imperfect Upbra bras/swim.
• Returns received in damaged/worn condition.
• Returns received after 30 days of original received date.
• Original shipping cost. 

 

Return Instructions
Fill out your return form, which was in your package, and located right on the back of the packing list. Package up the unhooked item (so the bra lays flat) that you are returning back, along with the return form completely filled out, and in its' original packaging. Then follow the following instructions based off of where you are located...

For Domestic Returns:

• Cover any old stickers on box -
  
  • Use return address label (this is not the prepaid return label) which is located on the back of the return form at the top right hand corner to cover up the old label on the box located at the top left corner.
  • Stick the prepaid return label that was included on your package to cover the old postage.
• Seal up the box.
• Drop off your package at your local post office with all stickers adhered. Make sure to attain a copy of the return tracking number for your own records.
  
  

For International Returns:

• Cover any old stickers on box -
  • Use return address label (this is not the prepaid return label) which is located on the back of the return form at the top right hand corner to cover up the old label on the box located at the top left corner.
• Seal up the box.
• Go to your local post office to apply the correct postage and mail it. Make sure to attain a copy of the return tracking number for your own records. 

Exchange Size Helper

What size should I get for my Upbra Bra exchange? Please answer the following questions below and then press "Get Instructions" to determine what size you should be exchanging your Upbra bra for:

Size of the Upbra bra you're returning.
Select size         30B 30C 32A 32B 32C 32D 32DD 32DDD 34A 34B 34C 34D 34DD 34DDD 36A 36B 36C 36D 36DD 38A 38B 38C 38D  
How did the cups fit? Select cups fit         Perfect Big (gapping/spacing) Small (tight/spillage)  
How did the band fit? Select band fit         Perfect Big (loose even at the tightest setting) Small (tight even at the loosest setting)  
How did the "bridge" area (center front) fit? Select bridge fit         Fine It curved out a bit It curved out a lot  

   Get Instructions   

Please call us at 213-884-4980 so we can help you better.

Please fill out the replacement form on the back of your invoice as shown below, return your bra(s) along with the form and we will send you the appropriately sized replacement bra(s):

The best replacement size for you is a -- *

 

REPLACEMENT ADJUSTMENTS YOU NEED
	CUP	1 size smaller	X	Same size	X	1 size bigger	X
	BAND	1 size smaller	X	Same size	X	1 size bigger	X

* Bra sizing can be a bit tricky, so please fill in the "REPLACEMENT ADJUSTMENTS YOU NEED" box on your return form as shown above and we'll determine the correct size to send back to you. To learn more about sizing, please visit https://upbra.net/returns-exchanges.htm

 

Fill out return form.

Use the original box.

Put new labels over old labels. 

Mail it back to us.

 

Frequently Asked Questions

What if I lost my return form?
You can print out another one by clicking here.

Where do I find the return address label?
The return address label is for returns. This a return address label is just in case the package needs to get redirected back to the original sender if there is a problem during shipping. This is NOT a prepaid return label.

Do I have to pay for my return?
For domestic orders, no, there will be a prepaid return label included in your shipment. For international orders, yes, but we pay for the postage for exchanges shipped to you.

How long does it take for a refund?
It typically takes about 10 business days from the day we received your return to process through.

How long does it take for an exchange for U.S. orders?
We usually ship exchange items out in about 2 days after we get them. If the item is out of stock, we will contact you. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Contact us via email to send us a copy of the return postage receipt or tracking number for the package, and let us know the exact item you would like to get in exchange and when you need it.

How long does it take for an exchange international orders?
We usually ship exchange items out in about 2 days after we get your package back. Please remember that transit times vary. If the item is out of stock, we will contact you about the delay. If you need to speed up your exchange's turn around time, we recommend that you send the tracking number to show that the package is on the way back to us. Email the tracking number to us and let us know the item you would like to get in exchange. By doing so, we will be ready for your package and can let you know if there are any problems with the timing that you want.